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Loyalty module

AuraPOS includes a complete loyalty program, configurable per your commercial strategy. Three modes: points, stamps, or cashback. A customer card can be identified by phone, email, or EAN-13 barcode.

Availability

Included in Studio, Restaurant, Group, and Restaurant Group editions. Not available in Express or Boutique.

The three modes

Points mode

Customer earns 1 point per euro spent (configurable ratio). Points convert to customizable rewards: -X € off next ticket, free product, % discount, cashback amount.

Ideal for: classic retail, supermarket, clothing store.

Stamps mode (loyalty card)

Customer earns 1 stamp per eligible product (e.g. 1 coffee = 1 stamp). At the 10th stamp, next product is free. You set the threshold and reward.

Ideal for: cafés, bakeries, hair salons, fast food.

Cashback mode

Customer earns a percentage of basket in cents (e.g. 5% of HT). Cashback is usable as payment method on a future ticket.

Ideal for: premium retail, omnichannel e-commerce, high-basket stores.

Customer identification

Three methods at register:

  1. By customer: select from existing customer list (name search)
  2. By phone: fast touch entry via numeric keypad
  3. By EAN-13 card: scan of pre-printed physical card (prefix 299 reserved for loyalty)

The register auto-generates EAN-13 cards on admin request via Customers → customer file → Generate card.

Customizable tiers

Define tiers (e.g. Bronze 0 pts / Silver 500 pts / Gold 1500 pts) with:

  • Name shown on ticket and customer file
  • Threshold in cumulative points
  • Multiplier (e.g. Gold = ×2 on all new points)
  • Visibility in promotions module (reserve a promo for tier ≥ X)

Rewards: 4 types

  1. Percentage off next ticket
  2. Fixed amount deductible
  3. Specific free product
  4. Cashback credited

Automatic bonuses

  • Birthday: double points on customer's birthday
  • Inactivity: win-back campaign, bonus points after N days of inactivity

Receipt printout integration

For each identified customer sale, receipt shows in footer:

Loyalty Program
Cumulative points: 487 (+12)
Available reward: -5 € (reached at 500 pts)
Current tier: Silver

Cross-store (Group / Restaurant Group)

With a Group edition, loyalty accounts are shared across all your locations. Customer earns 100 pts at store A → can use points for a reward at store B. Reference server is the web backend mon.aurapos.be.

Trilingual FR / NL / EN

All customer labels (tier names, rewards, ticket mentions) can be translated to 3 languages. Displayed language adapts automatically to customer profile.